Frequently Asked Questions
Explore our frequently asked questions to find answers to queries commonly raised by our valued customers. If you have additional questions or need further assistance, please feel free to contact us at info@neverlnd.de. We're here to ensure your shopping experience at Neverlnd is seamless and enjoyable.
What are your shipping options?
We offer standard and express shipping within Germany and international delivery. Shipping details can be found here.
What is your return policy?
We offer a 7-day return policy for unused items or damaged deliveries. More information on returns can be found here.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email with tracking details to monitor your shipment.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and more at checkout.
Are the products authentic?
Yes, we guarantee that all products at Neverlnd are authentic and sourced directly from reputable brands.
Can I modify or cancel my order?
Unfortunately, once an order is placed, modifications or cancellations may not be possible. Please contact us immediately for assistance.
Do you offer size guides?
Yes, we provide size guides for most of our clothing items to assist you in selecting the perfect fit.
How can I stay updated with promotions and new arrivals?
Subscribe to our newsletter or follow us on social media for the latest updates on promotions, new arrivals, and exclusive offers.